Privacy notice
This notice explains what personal data Rockfirepro Ltd collects through this website, why we collect it, how long we keep it and what rights you have. It covers this website only.
Who we are
Rockfirepro Ltd is the data controller.
- Registered in England and Wales, company number 16969024
- Registered office: Unit 4 York House, Langston Road, Loughton IG10 3TQ, United Kingdom
- Registered with the Information Commissioner's Office, reference ZC191719
- Email info@rockfirepro.co.uk · Telephone 07432 588 344
What we collect, and why
We collect personal data in three situations: when you send us an enquiry, when you allow analytics cookies, and - in a form that cannot identify you - when a page of this site is viewed, through our own visit counter.
| What | Why | Lawful basis |
|---|---|---|
| Name, company, email address, telephone number, site location, the service you are asking about, anything you write in the message box, and the internet address (IP) the enquiry was sent from, which is kept with the enquiry as a safeguard against abuse of the form | To answer your enquiry, price the work and, if it goes ahead, to carry out and record the contract | Steps taken at your request before entering a contract, and our legitimate interest in responding to people who contact us |
| Website analytics: pages viewed, approximate location, device and browser, and a randomly generated identifier. Collected through Google Analytics 4 | To understand which pages are useful and where visitors come from | Your consent, given through the cookie banner. Nothing analytics-related runs until you accept, and you can decline |
| Site visit counter: the page viewed, the page that linked to it, your screen width, any campaign tags in the address, and a one-way token made from your IP address, browser and a value that changes every day. The IP address itself is never stored, and nothing is placed on your device | To count visits and see which pages are read, without cookies | Our legitimate interest in knowing whether the website is used. Because it sets no cookies and stores nothing on your device, no consent is needed |
We do not collect special category data, we do not use your details for automated decision-making or profiling, and we do not sell or rent them to anyone.
Who else sees it
- Our website host stores the site, the enquiry log and the visit counter on a server in the United Kingdom.
- Resend, an email delivery service, relays the enquiry email from the website to our mailbox.
- Google (Google Analytics 4) processes website analytics data, only where you have accepted analytics cookies.
- Our accountant and professional advisers, where an enquiry becomes an invoiced job.
- We will disclose data where the law requires it, or where it is needed to establish or defend a legal claim.
Some of these providers operate outside the UK. Where data is transferred abroad it is protected by UK adequacy regulations or by standard contractual clauses.
How long we keep it
- Enquiries that do not become work: up to 24 months, then deleted.
- Enquiries that become a contract: kept with the job records for 6 years after the end of the contract, to meet tax, insurance and construction record-keeping obligations.
- Analytics: retained by Google for up to 14 months.
- Site visit counter: kept in monthly log files on our own server. The token changes every day and the IP address is never stored, so the entries cannot be linked back to you.
Cookies
Cookies that are strictly necessary for the site to work are always set. Analytics cookies are set only if you accept them in the banner. You can change your mind at any time with the "Cookie settings" link in the footer of any page, which clears your stored choice and shows the banner again. Our own visit counter (above) uses no cookies at all.
Your rights
Under UK GDPR you have the right to ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on consent, you can withdraw it at any time.
Email info@rockfirepro.co.uk and we will respond within one month. There is no charge.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113. We would rather you told us first so we can put it right.
Changes to this notice
If we change how we use personal data we will update this page and change the date at the top.